Privacy Policy
MUSTER CHAT LTD Customer Privacy Notice
Last Updated: 30-May-2025
This privacy notice tells you what to expect us to do with your personal information.
Summary
- We will collect only your email address
- We use MailerLite for mailing list management, which will collect additional information
- We will delete / anonymise all your data within 30 days of unsubscription
Contact Details
You can contact us using this form.
What Information We Collect, Use, and Why
We collect or use the following information for service updates or marketing purposes:
- Your email address
- MailerLite will collect additional information on our behalf
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more
- Your right to erasure – You have the right to ask us to delete your personal information. Read more
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more
- Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where We Get Personal Information From
- Directly from you
- Collected from your browser by MailerLite
How Long We Keep Information
We will only retain your information while you are subscribed. If you unsubscribe, we will delete or anonymise all your information within 30 days.
Who We Share Information With
Data processors
- MailerLite: Manages email addresses, marketing and analytics for marketing purposes.
Sharing Information Outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
- Organisation name: MailerLite
- Category of recipient: Marketing
- Country the personal information is sent to: European Union
- How the transfer complies with UK data protection law : As per the ICO guidance, data transfers between the UK and the EEA is unrestricted.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113